Privacy, with clarity.
Learn what ChatWelo enquiry forms collect, how the local chat demo works and which privacy details require operator configuration.
Information collected
When you submit a contact or demo request, this installation stores your name, email address, optional company and message in its database. The request type and submission time are also recorded. Do not include sensitive personal information in your message.
How information is used
Request details are used to review your enquiry and respond. The interactive marketing chat demo runs only in your browser and does not send its messages to a support service. This marketing website does not add advertising or analytics trackers.
Live chat
If you use the chat button on this website, we store your messages, any name or email address you choose to give, the page you started the chat from, and basic technical details (IP address, browser) so our team can reply and keep the conversation secure. A random session identifier is kept in your browser’s local storage so the conversation continues across pages. Chats are retained according to the operator’s retention settings and can be exported or erased on request.
Storage and your choices
Requests remain in the installation database until removed by an authorised operator. Session cookies are used for form security and confirmation messages. The chat widget uses local storage only for its session identifier and unsent drafts. Contact the operator to request access, correction or deletion of your enquiry.
Before production use
The operator must specify its legal identity, privacy contact, retention periods, lawful basis, hosting locations and any processors before collecting production customer data. This notice does not replace those obligations or the privacy policy for a separately deployed customer chat service.
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