Make every customer conversation feel effortless.
Connect with your customers in real time, organise every message in one beautiful inbox, and give your team everything they need to deliver exceptional support.
Conversations made simple.
ChatWelo
Search conversations… ⌘ K
AT Alex Thompson
A question about my website
Thank you, that worked!
Can I add another teammate?
Help with getting started
Where can I find my settings?
Real people. Right when you need them.
Everything your team needs to support customers well.
Each capability is labelled honestly: available today, partly available, or planned.
Live Chat
Welcome visitors on your website and reply in real time, with typing and read indicators.
AvailableShared Inbox
Every conversation from every website in one organised, searchable inbox.
PlannedAI Assistance
Suggested replies and summaries your team reviews before anything is sent.
AvailableMulti-Website Support
Run several websites from one workspace, each with its own key and allowed domains.
AvailableCustomer Context
See the page, device and history behind each conversation before you reply.
AvailableAnalytics
Response and resolution times, satisfaction, agent load and per-website volume.
AvailableNotifications
Browser alerts for new chats and email when a visitor writes while you’re away.
Partly availableAutomation
Saved replies are ready today. Routing rules and workflows are on the roadmap.
AvailableTeam Collaboration
Assign conversations, hand over with context and keep internal notes private.
See ChatWelo
in action.
Open the widget and send a message to see how reaching out feels for your visitors.
- Simple for your visitors
- Personal from the first message
- Designed to feel part of your website
This is a scripted demonstration that runs in your browser. No messages are sent and no live agent is connected.
A good conversation
changes everything.
Your next happy customer starts with hello.
Interactive demonstration · no messages are sent — to reach our team, use the real chat button in the corner
Chat with ChatWelo
Demo assistant · here to help
Every conversation in one beautiful inbox.
Less switching tabs. More helping people. Bring your team and customer context into one calm, organised workspace.
- Conversation assignment
- Internal team notes
- Customer context
- Searchable conversation history
ChatWelo
Search conversations… ⌘ K
AT Alex Thompson
A question about my website
Thank you, that worked!
Can I add another teammate?
Help with getting started
Where can I find my settings?
You can add another website from your workspace settings. Each site gets its own key, and every conversation arrives in your shared inbox.
Your knowledge. Your voice. Your final say.
Give your team more time for meaningful conversations.
We’re exploring thoughtful AI assistance that helps your team find answers and draft replies, while keeping people in control.
Planned functionality See what’s ahead ↗Up and running in three steps.
Connect your website
Add your website, allow its domain and paste one line of code before the closing body tag.
Start conversations
Visitors start a chat from any page — no account needed — and your team is notified instantly.
Support customers from one inbox
Reply, assign, add internal notes and resolve every conversation from one shared inbox.
<!-- Example: replace the host and public website key -->
<script src="https://YOUR-HOST/widget/chatwelo.js"
data-site-key="YOUR_WEBSITE_KEY" defer></script>
Use your ChatWelo host and website public key. Configure allowed domains before embedding.
Turn customer conversations into actionable insights.
Understand the flow of conversations and see where a little attention could make a big difference.
Illustrative demo data. Your workspace overview reports these metrics from your own conversations.
A few things you might be wondering.
Need a little more detail?
We’re happy to help ↗What is ChatWelo?
ChatWelo is a real-time customer support platform that brings website conversations into a shared team inbox.
How does ChatWelo work?
A visitor starts a conversation on your website. Your team reads and replies from the shared inbox, with visitor context close at hand. Production widget integration requires website configuration.
Can I use it on multiple websites?
Yes. Workspaces can contain multiple websites, each with its own public key and allowed origins.
Does ChatWelo support multiple agents?
Yes. Workspace memberships, roles and conversation assignment support collaboration across your team.
Can visitors message without registering?
Yes. The visitor API supports anonymous visitor sessions, so a customer account is not required.
Can I self-host ChatWelo?
ChatWelo is a Laravel application that can be deployed to your own infrastructure. You will need PHP, a database, Redis, queue workers and a configured Reverb service. Contact us to discuss deployment requirements.
Does ChatWelo support AI assistance?
AI assistance is planned and is not enabled in the current product. The previews on this website illustrate a proposed experience.
Is ChatWelo mobile-friendly?
The web interface adapts to smaller screens. Native mobile applications are not currently available.
Better conversations
start with ChatWelo.
Bring every customer conversation into one simple inbox and give your team the context to help, first time.